With tens of millions of TVs sold in the U.S. every year, there’s never a slow season for repairs. It’s certainly enough to keep USSI Global’s technician network busy. We service approximately 2,000 tickets and ship about 6,000 parts every month.

What makes USSI Global unique is that we can provide the same consistent and high-quality service from major cities to the most remote U.S. locations. “We cultivate and maintain relationships with our expansive tech network as if they were part of our main office team,” explained Kyle Christiano, USSI Global’s director of operations, electronic business and consumer repair. “And we deliver a quick turnaround time because of our expansive network.”

Residential is one of the more dynamic vertical markets for service calls. Repairs tend to be required most frequently for the panel, main board, or power board, but USSI Global’s technicians are ready to service whatever components are problematic. “Residential repairs have a lot of moving parts, from call center triage, to parts logistics, to onsite diagnostic and repair,” Christiano explained. “Our ability to adapt quickly and effectively to the constant variables has been key to our success.”

Field repairs aren’t limited to living rooms. USSI Global also handles TV repairs for the hospitality industry. Christiano said the majority of time, multiple units require repair. “We can curate a logistical plan based on a hotel’s specific needs. We either can collect and repair in a centralized repair center or create a coordinated floor plan of attack,” he noted. “Whether it’s the slow or busy season, people are always at hotels. We want to be quick and effective without customers knowing that we are there.”

Commercial settings, such as quick-serve restaurants, storefronts, and banks, require TV repairs as well. “USSI Global is all about problem-solving and solutions,” Christiano added. “The wide-ranging diversity of commercial settings presents unique challenges, but our solution-driven culture enables us to overcome obstacles, minimize disruptions, and execute effective repairs.”

USSI Global also dedicates time and resources keeping its technician network operating efficiently. We continuously recruit new technicians and provide ongoing performance development to maximize quality and productivity. Most importantly, we maintain open lines of communication, listening to our technicians’ needs with the same attentiveness, whether they are in Yakima, WA, or Melbourne, FL.