The Importance of Quality Customer Service

For some companies, quality customer service is second to the products they produce. Great companies, on the other hand, recognize that outstanding service goes hand-in-hand with exceptional products. USSI Global does not believe in a one-or-the-other approach when it comes to our business.

For us, quality customer service is the reason we are able to offer great solutions and keep our customers happy. We understand that system downtime is not an option for our customers, so we have taken measures to ensure a positive, uninterrupted experience every time. We are proud to say we are fully equipped to address your satellite, broadcast network or digital media issues accurately and efficiently anytime a question arises. In fact, our multilingual technical help desk is available 24 hours a day, seven days a week, 365 days a year.

We understand to keep our business running efficiently, we have to keep our customers’ businesses running efficiently. You cannot predict when problems may arise. In fact, Murphy’s Law seems to dictate problems will only occur when they are least expected and when no one is around to help. Thankfully, you do not have to deal with that when you are a USSI Global customer because we are always standing by to offer our assistance. We guess you could say Murphy’s Law is one law we are okay with breaking!

With all this in mind, it is clear that our company culture revolves around the idea of delivering quality customer service with each interaction. Our customers are happy with their results, and we believe much of this success is founded in our service-oriented principles. We would  like to share some of the reasons our values drive positive results for both our company and our clients:

Customers are Companies’ Ambassadors

Before the onset of constant connectivity, customer service was still important, but the past decade or so has ushered in an entirely new necessity when it comes to fulfilling customers’ needs.

Today, people network online. They know other people in their industries. They have the ability to endorse (or ward people away from) their vendors with a few clicks of a button or a simple email or two.

We understand everyone’s lives are connected. In fact, that is basically our business. We look toward our customers to promote our brand and be ambassadors for the level of service we provide. In the event we do not deliver as expected, our customers will not endorse USSI Global. For decades, our word of mouth advertising and experience has been USSI Global’s only marketing tool.  For these reasons, we put quality customer service at the top of our list, every single time.

Customers are Loyal to Great Companies

We are always looking to grow our business, but we understand that cannot be done without the loyalty and endorsement of our existing customers. Inc.com recently reported 81 percent of respondents to a customer service survey “feel loyal to brands that are there when they need them, but otherwise respect their time and leave them alone.”

At USSI Global, we would like to think that is part of our daily mantra. We are always here when you need us; we are simply here to make your day easier. It is a formula that has worked well for us, and we have a large number of clients who are happy and loyal as a result.

Quality Service is a Competitive Advantage

We understand that you always have other choices when you are choosing an installation, maintenance, and service company. While we would like to think we will always be the go-to company, competition is tough out there.

USSI Global leverages quality service as one of our competitive advantages. We build this value into everything we do, from hiring and training to sales and leadership meetings. We foster genuine relationships, focusing on the matters at hand, as well as situations that could become problematic in the future. We are proactive problem solvers who anticipate our customers’ needs and act before we have to react.

Are you ready to have a team of telecommunication pros on your side, solving complex issues so you do not have to? Our USSI Global team is comprised of professionals who live to support today’s digital age. We invite you to learn more about what we do, and if you have questions, do not hesitate to reach out to us!